ISO/IEC TR 20000-11:2015

Title

Language: EN Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®

Abstract

Language: EN ISO/IEC TR 20000-11:2015 is a Technical Report that provides guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000-1:2011, including: a) a service provider that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000-1:2011 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services; b) a service provider that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000-1:2011; c) an assessor or auditor who wishes to understand the use of ITIL as support to achieve the requirements specified in ISO/IEC 20000-1:2011. The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000-1:2011 and ITIL-2011. Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000-1:2011. Clause 5 relates chapters in ITIL to clauses in ISO/IEC 20000-1:2011. The tables in Annex A and Annex B relate terms, clauses and processes in ISO/IEC 20000-1:2011 to ITIL.

Language(s)
Language: EN
Edition
1.0
Date of issue
15.12.2015
ISO/IEC JTC 1/SC 40
ICS Codes
03.080.99, 35.020
Publication number
20000
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Price (excl. VAT)
€ 143,60 (Download and hardcopy)
Delivery format
postal download (47 Pages)

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