FAQ - Frequently asked questions

I cannot log into my account after registration, why is that?

In order to access your account you have to complete your registration first by activating your account. Once you have submitted your registration you will receive a confirmation e-mail. Click on the link in the e-mail to activate your account. Upon successful activation you are able to log into your account and start placing your order.

Do I need to register to use the OVE webshop?

You do not have to register to browse our webshop. However, to order products online you need to create an account and log in.

How quickly are publications in electronic format available for download?

Generally it only takes a few minutes after submitting the order for the documents to be available for download. You will receive a confirmation e-mail once the order has been processed. To access the documents log into your account and go to the Download Area under ‚My Account‘. The documents can be downloaded for a period of 14 days after the date of purchase.

How can I change my e-mail address?

Please contact customer service quoting your old and your new e-mail address. They will make the necessary change for you.

What are the features of the "Search" function?

There are two different search functions in the webshop, a standard one and an advanced version. The standard search function can always be found in the upper right corner and the advanced search function is found in the upper left corner.

In most cases entering a simple search term like LASER will give the desired search result. You can also search by entering two or more search terms or a complete phrase:

OR-Search: if, for example, you are looking for the term LASER and MEDICAL and you want all documents that contain either term, enter: "laser","medical"

AND-Search: if, for example, you are looking for the term LASER and MEDICAL and you want all documents that contain both terms, enter: "laser","medical" and tick the box "And"-Search

Which publication formats are available?

The standards sold in the webshop are generally available in paper and PDF format. Once you add the publication of your choice to the shopping cart you are able to select the format.

The following format symbols are used in our webshop:

Legend

Document for download (PDF) PDF document (download version)
ZIP File for download ZIP file (download version)
Shipping item Paper (print version)/shipping item
Adobe DRM ePub File E-book (Adobe DRM ePub)
Storage medium Storage medium
Database Database
Bezugsart Online Viewing access (7-days available online)
Mandatory Standard according current regulation Mandatory Standard according current regulation

What is the difference between the Download and the Online version of a standard?

The download version is a PDF that can be downloaded and saved locally on to your own device. You may also print one copy of the document. The PDF can be downloaded for a period of 14 days after the date of purchase.

The online version is provided in flash format. This means it can be viewed online, the download and print options are disabled. The online version is stored under ‚Downloads‘ in your personal account. It is accessible for a period of 7 days after the day of purchase. Please note that the online version is available exclusively for superseded standards, payment by credit card only.

E-Book FAQ

Follow this link for Frequently asked question about E-Books (available in German only).

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