ISO/IEC TS 15504-8:2012

Title

Language: EN Information technology -- Process assessment -- Part 8: An exemplar process assessment model for IT service management

Abstract

Language: EN ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2. An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.

Language(s)
Language: EN
Edition
1.0
Date of issue
05.09.2012
ISO/IEC JTC 1/SC 7
ICS Codes
35.080
Publication number
15504
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