IEC 61968-8:2015


Language: EN Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations

Language: FR Intégration d'applications pour les services électriques - Interfaces système pour la gestion de distribution - Partie 8: Interface pour l'assistance à la clientèle


Language: EN IEC 61968-8:2015 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.

Language: EN
Date of issue
TC 57
ICS Codes
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