ISO/IEC TR 22446:2017

Title

Language: EN Information technology - Continual performance improvement of IT enabled services

Language: FR Technologies de l'information - Amélioration continue des performances des services informatisés

Abstract

Language: EN ISO/IEC TR 22446:2017 establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series. This process ensures successful deployment and service performance criteria fulfilment. This process is based on a predictive performance evaluation method and a related repository. ISO/IEC TR 22446:2017 is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC 20000-1. ISO/IEC TR 22446:2017 does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology. ISO/IEC TR 22446:2017 does not offer techniques for implementing the continual performance improvement process.

Language(s)
Language: EN
Edition
1.0
Date of issue
23.11.2017
ISO/IEC JTC 1/SC 40
ICS Codes
35.020, 03.080.99
Publication number
22446
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