ISO/IEC 20000-1:2011

Title

Language: EN Information technology - Service management - Part 1: Service management system requirements

Language: FR Technologies de l'information -- Gestion des services -- Partie 1: Exigences du système de management des services

Abstract

Language: EN ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements. ISO/IEC 20000-1:2011 can be used by: - an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled; - an organization that requires a consistent approach by all its service providers, including those in a supply chain; - a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements; - a service provider to monitor, measure and review its service management processes and services; - a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS; - an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.

Language(s)
Language: EN
Edition
2.0
Date of issue
18.04.2011
ISO/IEC JTC 1/SC 40
ICS Codes
03.080.99, 35.020
Publication number
20000
Preview

To use the preview feature, please enable JavaScript in your Browser


Price (excl. VAT)
€ 107,30 (Download and hardcopy)
Delivery format
postal download (26 Pages)

Warenkorb

Back

Legend

Document for download (PDF) PDF document (download version)
ZIP File for download ZIP file (download version)
Shipping item Paper (print version)/shipping item
Adobe DRM ePub File E-book (Adobe DRM ePub)
Storage medium Storage medium
Database Database
Bezugsart Online Viewing access (7-days available online)
Mandatory Standard according current regulation Mandatory Standard according current regulation

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. For information on cookies, please look at our privacy statement.